Customers may now claim their canceled orders at a discounted price from nearby users through Food Rescue, which will send the food in its original, unopened packaging in a matter of minutes. Numerous online users expressed their opinions about this new Zomato feature. But CEO Deepinder Goyal was intrigued by one proposal from a man in Bengaluru.
Bhanu, a Bengaluru customer, offered some suggestions on how Zomato could enhance the Food Rescue function. Bhanu pointed out some areas for improvement, like restricting the service to prepaid orders only instead of cash-on-delivery choices. Additionally, he recommended limiting the cancellation window, suggesting that once the delivery partner is within 500 meters of the customer's location, cancellations should not be permitted.
Bhanu also expressed worries that users would misuse the service by systematically ordering and canceling meals in order to take advantage of savings. He suggested limiting the amount of cancellations that clients may make in a given month—two, specifically—in order to lessen these problems.
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